Uht Milk Essay Example for Free

Uht Milk Essay I, the undersigned, hereby declare that the project report entitled â€Å"To study and analyse the consumer behavior of Ultra heated milk across Tamil Nadu† written and submitted by me to University of Pune, in the partial fulfillment of the requirement for the award of degree of Masters of Marekting Management under the guidance pf Prof. A. Ramakumar. This is my original work and the conclusions drawn therein are based on the material collected by myself. Place: Pune Date:Aruna Sampath Kumar CERTIFICATE This is to certify that project titled â€Å"To study and analyse the consumer behavior of Ultra heated milk across Tamil Nadu† at Cavin Kare Pvt. Ltd is a bonafide work carried out by Miss. Aruna Sampath Kumar, 2nd year MMM student of Sinhgad Institute of Management, Vadgoan, Pune in partial fulfillment of MMM degree of Univeristy of Pune. She has worked under our guidance and direction. Signature of DirectorSignature of Project Guide Dr. Daniel PenkarProf. A. Ramakumar Date:Date: Place: PunePlace: Pune ACKNOWLEGDEMENT I take this opportunity as privilege to express my deep sense of gratitude to Dr. Daniel Penkar – Director, Dr. Rupali Jain- Jt. Director and Dr. Shivaji U Gawade- Head Research, Sinhgad Institute of Management, Pune for their continous encouragement, invaluable guidance and help for Completing the present research at work. They have been a source of Inspiration to me and I am indebted to them for initiating me in the field of research. I am deeply indebted to Prof. A. Ramakumar, my project guide, Singhad Institute of Management , Pune, without his help completion of the project was highly impossible. I take this opportunity as a privilege to articulate my deep sense of gratefulness to Mr. Aldrin Joseph-Marketing Manager of Cavin Kare. Pvt. Ltd. Their encouragement and valuable guidance are gratefully acknowledged, I would also like to thank Mrs. Jessima Yasmin-Product Manager, for guiding and supporting me throughout my project. I would like to acknowledge all my family members and friends for their help and support. Lastly, I convey my gratitude to all those who directly or indirectly related to this project and helped me to complete this project report. Thanks and regards, Aruna Sampath Kumar INDEX Chapter No| Contents| Page No| *| Executive Summary| | 1| Introduction| | | 1. 1 Introduction| | | 1. 2 Objective of the Study| |. | 1. 3 Scope of Project| | | 1. 4 Limitations of Project| | 2| Conceptual Background| | 3| Profile of Organisation| | | 3. 1 Corporate Profile: Cavin Kare Group| | | 3. 2 Partnerships| | | 3. 3 Various Brands under Cavin Kare| | | 3. 4 Cavin Kare Diary Division| | 4| Research Methodology | | | 4. 1 Source Method of data collection| | | 4. 2 Method of data collection| | | 4. 3 Sampling Design | | 5| Data Presentation, Analysis Interpretation| | 6| Findings, Suggestions and Conclusions| | | 6. 1 Findings| | | 6. 2 Suggestions| | | 6. 3 Conclusion| | *| Bibliography| | *| Annexure| |. Executive Summary The project involved working with the core Marketing Department of the company, and worked as part of the marketing team that is looking at launching the Ultra Heated Milk (UHT milk) also known as tetra pack milk in TAMIL NADU. Initially, we had to understand the various players in the market, the marketing strategies and also the various pricing along with packaging techniques used by the players such as Nestle, Amul, Vijaya, Britannia, etc. We tried to analyse the gold standard of milk according to the respondents and what aspect do they value the most in their daily cup of milk. The project involved in Idea conception, product development, firming up communications, reflecting the same with external agencies that include the IMRB and media agencies such as Ogilvy and Mathew During the project, I have independently conducted and provided findings and recommendations through a qualitative research covering more than 50 respondents, via primary data collection method such as questionnaire and personal interview. The respondents were of various stratums such as double income no kids, house-wives, bachelors, students and health conscious individuals. The later stage of project involved conducting 5 In-depth interviews amongst UHT users, who were asked questions in detail about various parameters and characteristics they would look in a new player within the niche market of UHT. A focus group interview with more than four respondents about their experience with using UHT milk and comparing it with non-UHT milk users were conducted. The project involved understanding the reasons for using UHT milk and the awareness level amongst UHT milk users, and the price sensitive index in the UHT industry. Also, key reasons for respondents keeping away from daily consumption of UHT milk. The findings gave brief highlights that in the current scenario, according to respondents the UHT milk is used or preferred as a contingency product, or during crisis situation. The important factors which respondents or consumers consider while buying UHT milk. Few factors such as price matters the most during the purchase of UHT. Secondly, the longer shelf life and easy availability are next important consideration parameters in purchase of UHT milk. The secondary data for the project was collected through journals, magazines and internet research. However, being a niche market, the secondary data availability was comparatively less. The project involved a complete exposure to milk industry and fast moving goods industry where detailed concept building was structured. During the conduct and completion of the project, certain limitations have been also encountered. The same have been mentioned below. We have also suggested some recommendations in order to reduce the limitations encountered. Chapter 1: Introduction. 1:1 Introduction The project involves a detailed understanding of consumer perceptions and the key factors affecting the consumption pattern of consumers. Consumer Research is the systematic collection and analysis of consumer information for the purpose of important decision making in marketing. Consumer Research plays an important role in marketing process, helps in consumer measurement, market potential, sales forecast, each element like product mix, distribution mix, price effectiveness of an advertisement campaign or consumer acceptance of a product. The above mentioned factors have been take into consideration while formulating the questionnaire for the research project. Cavin Kare. Pvt . Ltd is rolling into the markets of Tamilnadu with new milk variants(toned milk, double toned, standardized, low fat) flavoured milk and curd. The conclusions of this project will help the company to introduce the Tetra pack milk, which is made after an ultra heated temperature, where there in no bacteria and the shelf life of the milk is very high of approximately 180 days. 1:2 Objectives of the study. * To understand the general perceptions of the milk consuming population about UHT milk. * To study the consumption pattern of UHT milk. * To broadly, understand the key reasons for minimal consumption of UHT milk. * To do the competitive analysis of UHT milk production in Tamil Nadu. 1:3 Scope of Project * The project being a qualitative and quantitative in nature gives a wide scope to the research for significant findings and conclusions. * With the recognition of consumer perceptions and consumer behaviour for Ultra Heated milk, the scope and practical application of the project has been considerably widened. * The insights from the project can be used for new product development for the company i. e. the tetra pack milk, or the UHT milk, as the stage in a new development process- the concept development and consumer testing is already conducted during the research process. * The findings and conclusions of the project give emphasis on various parameters which influence the consumer behavior such as cultural factor, social factor and personal factors. * A Survey Research, which is used in the project, is a communication approach, which involves questioning respondents and recording their responses. It is the most versatile approach for the collection of abstract information of all types. * It offers an economical and efficient means of learning opinions and attitudes, intentions and expectations of respondents * Interpretation of question by the respondent can greatly vary the responses. 1:4 Limitations of Project * Research was conducted in certain parts of Tamilnadu and the respondents have given a voluntary response. * Certain limitations has been encountered while doing the project due to which information collected and conclusion that was arrived on it were as follows: 1. Due to the stiffness in time, very less chance of interaction with a huge number of Ultra Heated milk consumers were possible. 2. The data collected were according to the convenience of the respondents and the major hurdle was time management. 3. Some cases respondents were also not willing to give answers of few questions which were open ended questions. 4. The two month research process was comparatively less for studying the entire consumer behaviour of the Ultra Heated milk. Chapter 2: Conceptual Background About the Milk and Milk Product Industry: India is the largest producer of milk in the world with an estimated production of 91mn tons in FY03. The industry has maintained a high growth of milk production of about 4-5% per annum in the last two decades, especially after Operation Flood. Food and Agricultural Organization has projected Asia and Latin America to be the focal points of milk production growth, primarily due to high consumption, low-costs and non subsidized exports. India also has an inherent advantage of being amidst major milk deficit countries in Asia and Africa. Major milk importing countries are Bangladesh, China, Hong Kong, Singapore, and Thailand. Major Players in the Industry: The packaged milk segment is dominated by the regional and national level dairy cooperatives. These dairy co-operatives collect milk from the various small-scale vendors, pack it and distribute it under their brand name. There are certain standards set and tests conducted before the milk is collected from the vendors. The milk is tested for its fat content, taste, color, odour, quality (organoleptic test), acidity and specific gravity (water content). The standard specific gravity for cow milk is 1. 0295. The largest player in the milk market is Gujarat Co-operative Milk Marketing Federation (GCMMF) with its brand Amul that is a national level co-operative. The other National Co-operatives are Andhra Pradesh Milk Marketing Federation (APMMF) with its Vijaya brand, Karnataka Co-operative Milk Marketing Federation (KCMMF) with its Nandini brand and Aavin (UHT milk) in Tamil Nadu Co-operative Milk Federation Ltd. There are numerous regional dairy cooperatives with their local brands. Gokul, Varana in Maharashtra, Saras in Rajasthan and Verka in Punjab, are the prominent ones. There are a few private players such as J K Dairy, Heritage Foods, Indiana Dairy, Dairy Specialties, etc. A few MNC players have recently entered the market. Britannia attempted to foray into the fresh pouch milk market nationally, but has withdrawn from most markets after receiving a poor response. Nestle, Britannia and Amul have forayed into emerging segments such as Ultra Heated Treatment (UHT) and flavored milk. Ultra Heat Treated (UHT) milk is becoming popular and is estimated at Rs1. 5bn. Major players in the UHT milk market are cooperatives like Amul (GCMMF) and Vijaya (APMMF) and private players like Britannia and Nestle. National Dairy Development Board (NDDB) has also entered this market under its Mother Dairy brand. Another category of milk, which has a small market, is flavored milk (fat content of around 3%). The main brands in this category are GCMMF’s Amul Kool, Aarey’s Energee, Britannia’s Milkman and Nestle’s Fruit n Milk. Condensed milk is a popular ingredient used in homemade sweets and cakes. Nestles Milkmaid is the leading brand with more than 55% market share. The only other competitor is GCMMFs Amul. Total investment in the dairy sector between 1991-2002 was at Rs150bn, of which foreign investment was of Rs11bn. India’s total milk production is projected to grow to 108mn tons by end of 2007 as per Tenth Plan estimates. The market is estimated to touch Rs1,100bn in value terms by FY05. Product Profile: Ultra Heated Treatment (UHT) is a new product for Cavin Kare Pvt. Ltd. The company plans to launch the product is the mere future, after analyzing the consumer perception and purchase behavior steps. According David Louden, we can define Consumer Behaviour as processes a person goes through when purchasing and using Products and Services, including Mental and Social processes that precede and follow these actions. Consumer behaviour encompasses the behaviour that consumers display in searching for, purchasing, using, evaluating and disposing of products and services that they expect will satisfy their needs. It is a study of the decisions of individuals, groups and organizations to spend available resources on consumption related items. There are various roles played by a consumer: a) Initiator b) Influencer c) Buyer d) User The consumer buying decision process can be explained as follows: Need Recognition Pre- Purchase Information Search Evaluation of Alternatives Puchase Decision Post Purchase Behaviour Five Force Model for Ultra Heated Milk Sector The Ultra heated milk comes under the Diary Industry. While understanding the diary industry we can apply the Porter’s Five Force Model to the industry thereby relating it to the Buyers Power, Supplier’s power, Substitutes, New entrants and Degree of Rivalry. The dairy market will be analyzed taking manufacturers of packaged milk and dairy products as players, retailers as buyers, and raw milk producers (dairy farmers) as suppliers. The market has a three-level structure: small dairy farms form cooperatives, which are organized into 270 unions, and each state has its own federation of these unions. The food retail market in India remains fragmented, reducing buyer power, although the entry of large foreign chains is destined to increase buyer power going forward. Strong growth in the dairy market will encourage new entrants while easing competitive rivalry. Buyers Power The dairy market will be analyzed taking manufacturers/packagers of dairy products as players, and food retailers as buyers. Food and beverage retail is fragmented in India: the non-organized segment accounts for a significant share of its revenues, and independents and small supermarket chains are significant in the organized segment. Regulations make it difficult for large foreign retailers such as Wal-Mart to gain access to the retail market. In these circumstances, where market players have many small potential buyers, buyer power is weakened. It is difficult to differentiate staple foods such as milk and butter, although manufacturers can target end-users with their branding strategies, or develop more individuated, premium products, such as organic yoghurt, to defend against the power of buyers determined to make purchasing decisions on price alone. There is some forward integration: Amul, for example, plans to open retail outlets to sell its own dairy products. Dairy products are an important part of most consumers food and beverage purchasing, and food retailers are therefore strongly motivated to stock them; this weakens their buying power, assessed overall as strong. Suppliers Power For many dairy markets, the key input is milk, which manufacturers must buy from farmers. Dairy cooperatives, which typically integrate dairy farming, milk collection, processing, and packaging, are present in developed-economy markets (e. g. Campina in India); however, they have a much more prominent role in India. Almost 100,000 dairy cooperatives are organized into 170 producer unions, which are combined at state level into 15 cooperative milk marketing federations. Some of the latter have strong consumer brands for their milk and other dairy products, such as Amul. As the Indian market is dominated by these cooperatives, the suppliers of interest are still further upstream, and include manufacturers of cattle feed, milking machines, and packaging, and providers of services such as veterinary care and artificial insemination. The products involved are fairly commoditized, and there are a reasonable number of suppliers; also, the ability of cooperatives to purchase on behalf of their members (who may be very small-scale farmers) means that supplier power is correspondingly decreased. Overall, supplier power is moderate. New Entrants The dairy market can be entered by a new company starting up, by an existing company diversifying into dairy product production, or by a dairy products company established elsewhere beginning to sell in this market. Imports of dairy products are permitted, although tariffs are not negligible. Small-scale entry, perhaps as an artisanal producer of premium dairy products, does not require very large amounts of capital. However, for new entrants aiming to challenge the major players in the mass consumer market, entry barriers are higher. Scale economies in production will be important. Most dairy products are perishable, which means that reliable supply and distribution cold chains are vital to avoid the costs of wastage this can be a particular barrier to entry in India, with its combination of hot climate and often poor infrastructure. Leading dairy product players may have strong brands, aimed at retaining end-user loyalty, which means that new players will have a more difficult task to differentiate their own brands. Government regulations include laws on food safety, which increase compliance costs. Overall, there is a strong likelihood of new players in the dairy market. Substitutes From the consumers point of view, dairy products may be used directly as food or beverages, or ingredients for other home-made foods. There are a wide range of foods and drinks that can be used in similar ways to dairy products, so if dairy price rise too high, it is easy for consumers to replace them with alternatives. This reduces the pricing freedom of retailers and market players. Some of the alternatives may have advantages for retailers, such as cheaper storage or higher margins. The threat of substitutes is assessed here as strong, although dairy products are important parts of most peoples diet and are unlikely to becompletely replaced. Rivalry The market is fairly fragmented, with the three largest federations accounting for less than 50% of the total market revenues. This decreases rivalry. Furthermore, as dairy products are usually perishable, storage costs are high. Industrial production of dairy products requires substantial, specialized assets, and the need to sell these off when leaving the market translates into high exit costs. Overall, rivalry is moderate. However, as the cooperative federations dominate the market in their home states, retailers have less real choice of dairy product maker than elsewhere, which translates into high switching costs and reduces rivalry. Chapter 3: Profile of the Organization 3:1 Corporate Profile Success is a journey not a destination. Cavin kare began with a young mind choosing the road less taken. In 1983 with a single product, cavin kare started out as a small partnership firm Chik India. In the year 1990, it was promoted as beauty cosmetics pvt ltd and was later renamed as cavin kare pvt ltd CKPL in 1998. With nnovative entrepreneur C. K Ragnathan at the helm, Cavin Kare emerged into a successful enterprise. From an initial investment 15000 cavin kare is an organization INR 5,000 Mil, well known for its quality products and excellent practices. Smart Marketing and clear product positioning not only ensure Cavin Kare’s growth but also help the company broaden its product portfolio extensively. The company now markets 10 major brands such as Chik, Fairever, Nyle, Meera, Spinz,Indica,Ruchi, CHinni, Tex and Karthika. Over the years the company has achived significant milestones and competitive edge with sound understanding of mass marketing dynaimics. The company offers high quality personal care (Hair care, skin care, home care) and food products borne out of a keen understanding of consumer needs and keeping up company’s value of innovation and customer satisfaction. Today, Cavin Kare has established a firm food hold in the national market increasing its popularity in the international arena in the markets such as Sri Lanka Malaysia Bangladesh etc. Cavin Kare has touched a turnover of 5,000 Million INR in 2006-2007. The company has employee strength of 640 and is well known for its people practice. The company invests in People process development. It has all india networks of 1300 stockists catering to about 25 lakh outlets nationally. 3:2 Partnerships 1) Hemlatha Enterprises Pvt. Ltd (HEPL) The media function of the parent company was transformed into M/S Cavin Kare Advertising Pvt LTd. (CKPL) during the late 2000 in order to cater to the parent company, CKPL needs in terms of better media planning negotiations and buying. It also planned to pitch for other clients for other non mass media business so as to function as an independent advertising agency. It started functioning as an agency on records on 29 Sep 2000 to M/s CKPL. 2) Trends In vogue Pvt Ltd Trends in vogue pvt ltd a group company of CKPL came into being on July 2002 with a clear cut focus on providing personal styling and beauty solutions to everyone in the family. The company has pioneered the concept of Family Salons in India with its specialist brands- Lime Lite and Green Trends. With a team of professionals, highly qualified cosmetologists and hair care specialists from its in house institution- trends academy and with the skill base of the Cavin Kare R and D team, trends in vogue offers a range of cosmetics treatments including those made from Natural ingredients. Two major brands under Trends in Vogue: * Limelite * Green trends 3) Maa Fruits Pvt Ltd The company acquired Maa in February 2008 and post which the company is taking efforts in building efficient systems and processes. The plans include changes in packaging and concentrated efforts to build the brand. The brand is being aggressively marketed and distributed through CKPL’s sales network. 4) Cavin Kare Diary Division A new entrant into the line of business under the Cavin Kare Group, the CK diary division started with the acquisition of Prakash Diaries at Kanchipuram. Cavin’s Milk, as the brand is named, launched in Chennai on 13th January 2009. The diary division is currently in the process of vast and rapid expansion. Toned Milk Flavored Milk Full cream milk Standardized Milk Cavin’s Curd Double Tonned Milk Cavin Kare Pvt Ltd 3:3 Brands launched by Cavin Kare Pvt Ltd Chik Shampoo Brand History: Chick was first product to be launched by Cavin Kare in 1983 and it was responsible for popularizing the concept of sachets in the shampoo category. Today 71% of the volume of shampoo comes from sachets, largely due to the contribution of Chik. Chik was the first shampoo to launch a 50 paise sachet in 1999. It further accerlarated the growth of Chik, and it became the second largest shampoo brand in the country in the year 2001. The latest market share of CHik is 18%. The shampoo has launched a new variant of Chik Anti- Dandruff. Competition: The biggest competitor of Chick Shampoo is Clinic Plus, which also entered into the territory of Chik offering 50 paise and 1 rupee sachets in 2002. Target Audience: Chik Shampoo is targeted at Women 18-35 and rural audience. Fairever Brand History: Fairness is a proposition which Indians are obseesed. Till 1998 there was a only major player Fair and Lovely which was monopolizing the market with share of 95% (98% in rural), other players like Revlon Touch and Glow, Ponds Touch and Green, Freya, Fair Plus,Nivea Fairness cream for mass markets. The company then launched the product Fairever and communicated it to the target market as â€Å"Reason to Believe† of delivering fairness. The company converted a simple consumer insight into a proposition that made sense to the target audience. Over the ages consumers believed that ‘intake of saffron and milk by expected mothers helped them to deliver a fair baby. This simple insight was converted into a product proposition and that gave birth to the brand FAIREVER. Target Audience: The fairness cream customer is typically a female. The User is the catergory of B,C,D and the most common age to start using fairness cream is 13-15 years. The target age group is 14 to 35 years. USP of the brand: Get Natural in just 4 weeks. Competitors: Fair Lovely is a big competitor in the market. Other brands such as HLL, Emami, Godrej,Elder,Paras all try to share the same pie. Karthika Meera and Karthika together in Tamil Nadu make up to 90% of the category value while the rest is made up of unbranded players. Karthika’s positioning is to provide affordable hairwah solutions in the hair wash powder front. Meera Powder Using Shikakai for hair wash was a white spread practsie in the South India specially in Tamil Nadu and Karnataka. The brand Meera was created based on that time tested tradional practice and was launched during 1990 in Tamil Nadu as abranded Shikakai powder. The primary target was on home made Shikakai users. Different variants like Amla, Hibiscus and brand extentions have been tried out over the years but Shikakai remains the top selling variant of the company. Competitors Information: The major competitors are Karthika, Tiger Shikakai and Samrat. Due to Meera’s premium product offering it sees a lot of traffic from premium shampoos like Sunsilk, Clinic Plus and Pantene as well. USP of the Brand: The brand benefit is on â€Å"Healthy hair for years† Target Audience: Female 18 to 35, SEC A, B,C Meera Shampoo The brand launched on June 2001 in Tamil Nadu and Andhra Pradesh markets. IT has healthy growth and is currently having 10% market share in AP as on August 2006. Competitors: The major competitors are Clinic Plus, Sunsilk and Pantene. USP: The brand is build on strong and heathy hair for years. Target audience: Female 18 to 35, SEC A, B,C Nyle SHampoo The brand was launched in 1993 in Tamil Nadu and reached market share of 8% in 1999 but has been declining since then. Nyle mainly sells in the north west and east and competes with Ayur, Vatika and SUnsilk shampoos. Target Audience: Female 18 to 35, SEC A, B,C Brand Proposition: Naturally nourishes and moisturizes for soft and shiny hair. Spinz Deo: Brand History Spinz deo comes with long lasting international fragrances sourced from the finest perfumery houses across the world. Consumer Profile: Female 15 to 28 years old. Female, Sec A and B users of Deodrants Urban and mostly college goers, women constantly on the move. Brand Ambassador Actress Genelia D’Souza ( an actress in Bollywood and Kollywood) Competitors The unorganized sector is as big as the organized one. The big players in organsied markets are Rexona, Axe, Eva, Fa, Denim, Nive and Dove. The unorganized sector consists of a lot of brands. Communication lines: â€Å"Enjoy Life nonstop† Spinz Talc Brand History The brand was launched in July 1999 in Andhra Pradesh and later in Tamil Nadu during late 1999. The brand has a good presence in Indian markets. It was relaunched later in 2002 and during this period the brand was extended across India. The brand again was relaunched in Feb 2004 for the second time with packaging upgradation and new theme commercial based on enjoyment platform. Target Audience: Female users of talc powder. In the age gropu of 15 to 35 years. Sec A and B Tex Tex is a brand in the segment of toilet cleaner product and was launched in the November 2005 in Tamil Nadu and achieved 10% market share within 3 months of its launch. Competitors: Harpic is the biggest competitor of the brand. Target audience: Housewives 25 to 45 Sec A B C Food related brands. Ruchi Pickles: The product concentrates on vegetarian pickes of ginger, mango, amla, garlic, etc. Consumer Profile: Unisex- Pickles are both consumer under male and female It is primarily consumed by people of age group 25- 50 years. Present in both urban and semi urban. Competitors: The major players are Mothers Recipe, Priya, MTR, Bedekars etc Chinni Masalas Product Variants- Turmeric powder, sambhar powder, chicken masala etc. Consumer Profile: Women in the age group 20 to 45. Present in both urban and semi urban Competitors: Various majors in South India such as Shakti Masala, Aachi Masala and MTR. In North Everest, Badshah and MDH. Chinni’s Pickles: Product: Vegetarian Pickles Variants: Lime, Mango, Tomato garlic in convenient sachets. Consumer Profiles: Unisex- pickles for both male and females. Primarily consumed in the age group of 15 to 50 years Present in Urban and Semi urban and Rural areas. Competitors: Low priced Pickle market is highly fragmented market with influence changing from district to district. Major players are Pandiyan, Kala, Selvan and Ravis. Chinnis Vermicili: Variants: Regular, Payasam Consumer Profile: Unisex, present in both urban and semi urban. Competitors: Bambina, MTR, True and Savourite. Chapter 4: Research Methodology 4:1 Source Method of data collection: For the purpose of this study, the research tool of the questionnaire was prepared to collect the relevant primary data pertaining to the customers buying behavior or general perceptions towards Ultra Heated Milk (UHT). The data collected was based on the random sampling of both UHT milk users and non UHT milk users. Besides, primary data was collected with the help of the questionnaire, the information was also collected through books, magazines, internet and newspapers. 4:2 Methods of data collection: The Primary Data Collection Method such as: * Survey Method * In-depth Interview Survey Method: In this method requisite information is collected through a questionnaire. To collect the information for this project we conducted with help of stratums. In-depth Interview: In this method the views of the customers were gathered on the basis of the questionnaire that was prepared on the feedback collected from the study. The Secondary Data collection method such as: * Magazines * Internet * Research by other players * Online research data * Reference Work 4:3 Sample Design: Sampling Plan: For the purpose of the survey, the information was gathered from various customers of both UHT users and Non users of UHT milk. Sampling Size: Survey Method: Questionnaire = 50 respondents The respondents were segmented into stratums such as:- * House wife * Bachelors * Local Working couples * Local DINKS â€Å"double income no kids† Expats * Students In-depth Interview = 4 respondents Selection of Sampling Unit: Non- probability, convenience sampling Sampling Media: Questionnaire and Personal interview Chapter 5: Data Presentations, Analysis and Interpretation. Table 1 : Comparitive Study of Major Players Brands | Products | Tetra Pack Size | Price | Shelf-Life | Nestle | Nestle Slim | 1 liter Packs | Rs 42 per liter | 120 days | | Nestle Nautral | 1 liter Packs | Rs 40 per liter | 120 days | Amul | Amul Taaza Double Toned Milk | 1 liter, 500 ml | Rs 36 per liter | 180 days | | Amul Lite Slim and Trim Milk | 1 liter, 500 ml, 200 ml | Rs 16 per 200ml | 180 days | Britania | Britannia Milk | 1 liter Pack | Rs. 40 | 120 days | | Slimz Milk | 1 liter pack | Rs 40 | 120 days | Aavin | Standardised Homogenious | 1liter, 500ml | Rs. 39 | 120 days | | Tetra Fino ( Delite) | 500ml | Rs. 18 | 60 days | Nandini | Good life | 500ml | Rs. 17 | 120days | Heritage Foods | Slim Milk | 1 liter | Rs. 38 | 120 days | New players in the markets are Mother Diary Vijaya, available only in Karnataka A. P Table Objective: To study the various SKU’s offered by the various players in the Tamil Nadu market for UHT milk. Table Interpretation: Although the market is niche, there are 6 players in the market who offer various SKU’s to the consumers. And likely there is a very probability for players who o.